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Frequently Asked Questions
What is the delivery cost?
We ship FOR FREE through FedEx Ground US-wide and use in-house vehicle fleet for local deliveries in Florida and Georgia.
Where do you deliver?
We offer shipping to 48 contiguous United States (Sorry Hawaii and Alaska!)
How long does the delivery take?
We ship your order from our Fl warehouse within 24 hours. Arrival time largely depends on your location in the US and takes 1-5 days. Please contact customer support if you wish to learn more.
What is Ztozz return and exchange policy?
Our goal is for you to be 100% satisfied with every Ztozz purchase. We understand that this may take some time, which is why we offer a 30-day window from the date of the order to thoroughly test your new Ztozz product in the comfort of your own home.
If you are not satisfied within this timeframe, simply reach out to us for a full refund. To receive a refund, the item must be returned in good condition without damage, stains, or unpleasant odors, and with all the original parts and accessories.
Refunds will typically be issued back to the original payment method within 2-5 business days, however the processing time may vary depending on your financial institution.
Do I need a box spring with Ztozz platform bed frame?
All our platform beds have wooden slats that support and distribute the weigh of the mattress, as well as letting air circulate below the bed, so box springs are unnecessary.
Do I need to use power tools to install Ztozz bed frame?
Assembly can be done without any power tools, although using one will save you some time.